Frequently Asked Questions

Q.How many confirmations do you need to accept transactions?

The number of confirmations required depends on the type of exchange:

Mix (BTC to BTC) - 3 confirmations.
Exchange - 1 confirmation.

Q.What if I accidentally closed the browser window before getting confirmation of my transfer?

You can check your exchange or mix anytime time with the secret session URL generated. Just bookmark it and come back anytime to see status. Transfers are automatically processed within an hour (up to 24 hours if blockchain network traffic has increased).

Q.How much can we mix or trade?

This depends on which crypto you want to exchange, the minimum amount for each currency is:

0.001 BTC
0.100 XMR
0.150 LTC
0.020 ETH
30.00 XRP

Any lower amounts may lead to lost funds due to network fees.

Q.Do we offer lowest fees?

While other Cryptocurrency mixing/exchange services charge 1% and more for each transaction, CryptMixer helps you avoid overspending. Our fees are a flat 0.05%.

Q.How long does the mixing process take?

With our reserve holding of supported currencies, you will have your coins mixed or exchanged within minutes. The mixing is often done instantly and the coins are sent back to you within 30 minutes. Additionally, in order to ensure third parties do not look at fees to find similarities in the nature of transactions done by you, we permit a time delay to receive the cryptocurrency.

Q.How long does it take to exchange one cryptocurrency to another?

The entire exchange should not take over 30 minutes to process, from sending your crypto to receiving it in your output address. When the system verifies your transaction on blockchain and one confirmation takes place it automatically sends you cryptocurrency. The blockchain may be the reason for any further delays that take place after the coins have left Cryptmixer.